FAQs

Theft

What is AppsDaily Mobile Protection Platinum Pack?

AppsDaily Mobile Protection Platinum Pack protects your phone from Theft damage, Physical &Liquid damage, Data-Loss and Viruses. Moreover, it comes with Utilities like Data Share, SMS Scheduler and App lock. You can get your Mobile, Data card and DTH Recharge done and also get updated with latest News and Cricket Scores.

What all does AppsDaily Mobile Protection cover for my mobile phone?

AppsDaily Mobile Protection covers your phone from the following:

  1. Theft & Burglary (1 year)
  2. Accidental Physical Damage (1 year)
  3. Accidental Liquid Damage (1 year)
  4. Fire and lightening (1 year)
  5. Data Loss (Lifetime on 1 handset)

How much value of my phone gets covered with AppsDaily Mobile Protection?

We cover the entire value of your phone as per the value mentioned on the original purchase invoice of your phone. However, there is a maximum limit of Rs.90000 on this amount.

Within how many days of phone purchase can I register AppsDaily Mobile Protection in my phone?

If the handset is purchased from a physical store, AppsDaily Mobile Protection should get registered within 3 days from the date of purchase of the handset. If the handset is purchased from an online website, AppsDaily Mobile Protection should get registered within 7 days from the date of purchase of the handset. Please note it is valid only on brand new handsets (purchased online or at retail) and not valid on second hand or refurbished handsets.

Is there any deductible amount applicable? How much it is?

In case of theft, the following depreciation is applicable:
1. 25% of the handset invoice value for claim raised between 1-180 days of handset purchase
2. 15% of the handset invoice value for claim raised between 181-365 days of handset purchase
For products other than the AppsDaily Mobile Protection Platinum Series Please call up our Customer care no. - 022-61555222 and follow the guidelines given by our executive.

How many times can I make a theft claim in 1 year?

Theft claims can be made only once during the protection validity period of 12 months. This means Protection is not valid on the replacement phone that you receive after the first claim is made

Can I cancel AppsDaily Mobile Protection once registered in the phone?

No, a plan once registered can't be cancelled for that particular phone

Is there any limitation OR eligibility criterion for registering AppsDaily Mobile protection?

Yes, the following eligibility criteria hold for registering any AppsDaily Mobile Protection:
1. Mobile phone, purchase Invoice of which in the name of someone who is under 18 year old is not covered
2. Mobile phones, purchase invoice date of which is more than 3 days old (if purchased from physical stores) are not covered
3. Mobile phones, purchase invoice date of which is more than 7 days old (if purchased from online website) are not covered
4. Mobile phones, the first activation date of which is more than 3 days old are not covered
5. Refurbished / Second hand mobile phones are not covered

The claim will be REJECTED if
1. The handset is not activated (connected to mobile network) within 3 days of protection plan activation
2. If the handset is activated 3 days or more before activation of the protection plan

Till when can I claim my Theft protection?

Protection is valid for 1 year from the date of purchase of handset. You can claim before completion of 1 year

Is pickpocket covered under Mobile Protection Platinum Plan?

No, pickpocket of any nature is not covered under this plan. For other exclusions, please read through the End User Agreement carefully.

How do I contact AppsDaily Customer Support?

Call us at 022-61555222 and you can get in touch with our customer executive anytime between 10 AM and 8 PM from Monday to Saturday.

What should be done first once the mobile is Theft/Stolen?

For products other than the AppsDaily Mobile Protection Platinum Series Please call up our Customer Care no. 022-61555222 and follow the guidelines given by our executive.

For AppsDaily Mobile Protection Platinum Series-Call us at 022-61555222 and register the complaint within 4 days from the date of occurrence of the incident. Thereafter, as per guided by the executive, you have to visit the nearest AppsDaily Connect Center.

Do I need to get a police complaint letter?

Yes. In case of theft, you are required to file a complaint with the nearest Police Station having jurisdiction, immediately or at least within 7 days from the date of occurrence of Theft, mentioning the following:

  • The IMEI Number
  • Mobile Number and
  • Complete narration of the incident

Download the prescribed form from here .

What all documents are required at the time of registering a theft claim?

For products other than the AppsDaily Mobile Protection Platinum Series Please call up our Customer care no.- 022-61555222 and follow the guidelines given by our executive.

For AppsDaily Mobile Protection Platinum, the following 3 documents are required: 1. Self-attested Govt. issued Photo ID Proof,
2. Original Handset Purchase Invoice,
3. Original Police Intimation Letter (Download here) ,
4. NOC from the EMI company, if the phone was purchased on EMI

Note-In case customer is unable to visit himself, an authorized person can visit on behalf of the customer if the person carries his own ID proof along with authorization letter in prescribed format (to be emailed to customer, if required)

Is it necessary to register a Theft complaint with the police?

Yes. For claiming theft protection police complaint along with seal & signature is mandatory.

What all details are required in the police complaint?

Please ensure that the police complaint covers the following points:

  • Date of registering complaint,
  • Insurer's name,
  • IMEI number,
  • Mobile number,
  • Detailed description of the incident,
  • Seal & signature from the police authority.

The police intimation letter in prescribed format can be downloaded from here.

Is SIM blocking confirmation necessary?

No, SIM blocking is not required for AppsDaily Mobile Protection Platinum Series.

For products other than the AppsDaily Mobile Protection Platinum Series Please call up our Customer care no.- 022-61555222 and follow the guidelines given by our executive.

Is there any time limit to procure the Police complaint?

Yes. The Police complaint should be procured within 7 days from the date of Incident (Theft).

For products other than the AppsDaily Mobile Protection Platinum Series Please call up our Customer care no.- 022-61555222 and follow the guidelines given by our executive.

Can a photocopy/printout/carbon copy of purchase invoice be produced instead of the original?

No. For Theft claims, original purchase bill is mandatory without which claim cannot be processed.

What if I need any assistance in filling the forms?

You can call our number 022-61555222 any-time between 10 AM to 8 PM. Our customer executive will guide for any kind of assistance. Or you can always visit the nearest Connect Centre for any kind of assistance

What if miss out on any of the documents? Will my claim be rejected?

No. In that case our Connect Center executive will tell you about when to visit again with the missing documents.

What is different in AppsDaily Mobile Protection Platinum Pack?

AppsDaily Mobile Protection Platinum Series comes with a guaranteed repair or replacement promise.

What is the validity of my Anti-virus, Anti-theft in the Mobile Protection Platinum?

The validity for application features like Anti-theft, Anti-virus, and Data Privacy is lifetime.

How to register a theft Claim?

Please call up our Customer care no. 022-61555222 and register the complaint.

What if I don't have a Connect Center in my town?

In that case you will have to visit the Connect Centre in the nearest town.

How do I know where the nearest connect centre is?

Call us at 022-61555222 and our executive will be able to help you with that information.

Can someone else visit the Connect Centre on my behalf for my theft Claim?

If you cannot visit the connect centre, an authorized person can visit on your behalf but they need to carry their own ID proof along with an authorization letter signed by you.

Do I have to courier documents to some address?

No. There is no need to courier any documents.

What if my nearest Police Station is not giving me the Place Complaint Letter for my Phone theft?

You can get the Police Intimation Letter from any other Police Station as well.

Can I extend my Mobile protection Plan?

No. You cannot extend your plan beyond the protection validity period of 12 months from the date of purchase of your phone.

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